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Frequently Asked Questions


How can I contact you?
On the bottom left of the website, there is a contact us button. Click on it and it’ll show you all of the ways you can get a hold of us. First, you can always place a call to our customer service department at 888-2668-4787. Second, you can chat with us on the pop up window in the bottom right of your screen. Third, you can email us by filling out the contact form in the “Contact Us” section as mentioned previously.

Where are your policies?
All of our policies are listed in the footer of our website.

I am encountering odd behavior when I’m using your website
If something is not loading properly, refresh your screen or try a different browser. We are constantly upgrading the website so if you’re experiencing any issues it may just be that we’re working on that particular page. That being said, you really shouldn’t be experiencing any issues as we do most of the work offline and only make the changes live when they’re 100% ready. In any case, you can always give us a call if you’re experiencing technical issues.

Do you have a catalog?
No, we do not have any catalogs.

Do you have an online catalog?
No, but our website is very easy to browse. If you have any questions, you can always give us a call.

What if I only know the part number?
Enter that into the search bar at the top of the website and you should be able to find what you’re looking for. We have one of the most comprehensive search engines built in so you’re always going to get what you’re looking for.

Do you have a showroom where I can see samples?
Yes, while it’s not big. We definitely have a showroom where we can show you a limited amount of items. These items are limited to the Viking Cycle & Nomad USA apparel, and the Viking Bags & Nomad USA luggage items.

Will I see final price before placing order?
Yes, you are always given the final price, including shipping, before you place your order. Please be sure to enter accurate zip code in order to receive accurate shipping costs.

What should I do when I have a questions and it’s not during your business hours?
You can always submit a query through our “Contact Us” section if no one is available to help you via phone or chat. Our staff is constantly answering your emails so you should receive an answer within 24 hrs.

Which browsers can I use for www.motorcyclehouse.com?
Our website is compatiable with all major browsers like Google Chrome, Internet Explorer, Mozilla Firefox, and Apple Safari.

Can I visit www.motorcyclehouse.com on my mobile device?
Yes, our website is mobile friendly and you can also view our full website from your mobile device.

Is your website mobile friendly?
Yes, our website is mobile friendly and you can also view our full website from your mobile device.

Can I place a back order?
For the most part, no. However every now and then we do allow back orders to be placed if we have a shipment of that particular product en route.

Can I cancel a back order?
Yes, just like any other order, a back order can be canceled by all traditional methods. You can also call us or cancel via our chat option.

What if I place an order by mistake?
Just like any other order, a back order can be canceled by all traditional methods. You can also call us or cancel via our chat option.

Who do I call about an order placed on your website?
Please call our customer service department at 888-266-4787.

Who do I call if I’m having problems navigating your website?
Please call our customer service department at 888-266-4787.

Do you sell the saddlebags in pairs?
Yes, all saddlebags are sold in pairs unless otherwise stated.

How will my order be confirmed?
If an order was received properly, you will get an automatic confirmation email stating that your order was received and will be processed accordingly.

How can I tell if an item is in stock?
If an item is in stock, it will say “In Stock” in green letters right below the price.

My item shows “in stock” but doesn’t allow me to purchase because it’s “out of stock”?
While this shouldn’t normally be the case, there are some times where a product is not showing correct stock levels and may show “In Stock” while not in stock. Since everything is automated, this should NEVER be the case but it can happen. In this given case, you’ll be contacted by our customer service staff via phone or email.

Do you ship internationally?
No, we ship to U.S. address only. However, we do ship to other countries in via their respective websites. We have a Canadian website that ships from Canada, an Australian website that ships from Australia, and a U.K. Website that ships from the U.K. In addition, you’re more than welcomed to use a third party U.S. shipping company that ships to your home country. All arrangements will be done with them prior to you ordering with us, all we need is the address of the third party shipping company you’re using.

Do you offer special prices to dealers/wholesalers?
No, we do not have a dealer or wholesale program.

If  I don’t see what I’m looking for on your website, can you special order it for me?
If the product you’re looking for is not listed on our website, chances are that we may not be able to get it for you. However, since companies are always updating their lines it may just be a matter of time until we have it available. If we carry the brand for the product you’re looking for, give us a call to see if you can order that particular item.

Where can I find the size chart for the item I’m interested in?
If the item you’re looking for has a size chart, it will be visible on the product page. For example, if you’re looking at a jacket. There’s a small “Size Chart” link right above the sizes that are available. There’s also a ruler icon right next to it that will pop up the corresponding size chart for that product.

My item doesn’t fit even though I followed your size chart.
In the unfortunate case that this actually happens to you, let us know so we can exchange it for a bigger/smaller size. You can call us or chat with one of our reps online to do this.

Who are the Motorcycle House suppliers?
Motorcycle House works with the motorcycle industry’s top suppliers like; Parts Unlimited, Tucker Rocky, Western Power Sports, Helmet House, Bell Helmets, and many more.

What brands do you carry?
We carry a couple of hundred of different brands, too many too list honestly. However, rest assured that we carry all of the top brands like; Alpinestars, Arai, Arlen Ness, Shoei, Joe Rocket, River Road, Icon, Speed & Strength, FirstGear, Tour Master, and Vance & Hines.

How do I find what kind of motorcycle I have?
If you don’t know what kind of motorcycle you have, the easiest way is to look at your registration. You do have one, right?

Can I return a part if I’ve already used it?
Generally no, most return policies require the part not to be used in order for you to get a full refund. However, some exclusions may apply.

Do you sell, distribute any of my contact information like email or phone number?
No, Motorcycle House will never sell or distribute your information with anyone else. For more information, please see our privacy policy.

Do you charge sales tax for orders shipped to Colorado?
No, Motorcycle House does not have to collect a tax for orders shipped to Colorado. However, Colorado state law does mandate that we notify consumers that their purchase may still be to a Colorado Sales tax. Details about the Colorado tax laws can be found here.

Why do you charge a sales tax for orders shipped to California, Florida, Kentucky, Texas, and Pennsylvania?
Motorcycle House charges a sales tax for orders shipped to these particular states in order to comply with the state laws there.

How do I process a return?
In order to begin the return process, please click on the “Returns” link at the bottom of the page.

What if I’m returning multiple items?
If you are returning multiple items, please use as much of the original packaging as possible. Wrap everything in the packaging material provided in order to prevent scratches and damages. Please also include everything that was originally shipped to you. If your return is incomplete, a full refund may not be awarded to you or at all.

How do I know if my credit card was approved?
If the order was processed, and you didn’t get any error messages, your credit card was approved. If there are any issues with your credit card, our customer service staff will reach out to you for further verification.

Why does Motorcycle House require credit card verification?
Some large orders will require verbal verification due to the total amount. In order to decrease credit card fraud, some of these measures are necessary. In some extreme measures, we may require a copy of a bank statement where it shows your name, address, last 4 of card, and band logo.

How can I tell if my order was shipped?
You will automatically receive a tracking number once your package has been shipped. If you do not receive one after 48 hrs, there may be an issue in which case we will contact you accordingly.

Why didn’t I receive my whole order in one box?
In order to minimize shipping times, we have warehouses throughout the U.S. That means that you may receive a portion of your order before the rest because they’re coming from different warehouses.

When will I receive my order?
For general standard ground shipping please allow 5-7 business days for delivery. If you require faster shipping, please let us know at the moment of placing your order. Generally, it doesn’t take the full allotted time either way. Once you have a tracking number, you can better estimate the expected delivery time according to the carrier.

My order was shipped USPS First Class mail, why didn’t I receive a tracking number?
Unfortunately, USPS First Class mail does not provide a tracking number like other carriers provide. While USPS does offer tracking numbers for other types of shipments, First Class mail is not one of them.

Do you ship to P.O. Boxes?
No, generally the items we ship are bigger than all traditional post office boxes. If we were to ship to a P.O. Box, the post office would just turn around and send it back to us because they cannot handle larger parcels. In order to guarantee a speedy delivery, we do not ship to P.O. Boxes.

How do I opt out of your mailing list?
If you are receiving marking emails that you are no longer interested in, at the bottom of the latest email, there is a “Preferences” link where you can decrease the amount of email frequency you receive, and an “Unsubscribe” link where you can completely unsubscribe from our mailing list.

 

How can I write a review on a product?
Reviews are very simple. Please go to the product you want to write the review. Click on “Write Review” and enter your name, e mail address, review title and give your review a rating. You can choose to give a product between 1-5 starts, 1 being the lowest score and 5 being the best score. Below your rating, you can enter a detailed product review in the box provided. There is no limit to the length of the review. Once you are done writing the review please click the “Submit Review” button. Most reviews are automatically uploaded but sometimes can take hours. Reviews using offensive language or reviews that contain spam will not be published. Spam reviews are considered those that are irrelevant to the product or direct the user to another website or product that has no relevance with the product being reviewed.

I tried to check out and the item in my shopping cart disappeared, what happened?
We apologize for such inconvenient in advance. However, if this happens it means that another customer has purchased the product that had a quantity of 1 in stock. Please note that adding the product to the card does not guarantee that you have purchased the product. Only when you have paid for the product, can you guarantee that you have purchased a product in stock.

Is the item I want going to go on sale soon?
The best way to find the sales and coupons is to subscribe to our email list and/or follow us on all of our social media channels. Pinterest, Google Plus, Facebook, and Blog.

My email address has changed. How do I update this information to my current account?
Please log into your account. From top right drop down menu choose “Change Personal Information” and change your email address.

The item I want is out of stock. What do I do now?
Very simple, please have one of our chat representatives add you to our back order email list. You will receive an email as soon as that particular product is back in stock.

What are cookies? Do I need to enable cookies on my browser?
Cookies contain small amount of data that is used to track a customer’s habits. Most browsers allow cookies. The cookies do not store personal information, for example, credit card information etc. Most Ecommerce websites have cookies.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please call, or chat with us in order to resolve any authorization problem.

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